Privacy Policy | Amazing Designs Agency (Pty) Ltd

1. Information Officer & Responsible Party

Amazing Designs Agency (Pty) Ltd, located at R10 Mjojeni Road, Umlazi, Durban, 4066, KwaZulu-Natal, South Africa (Email: info@amazingdesignsagency.co.za, Call/WhatsApp: 084 423 1906, Landline: 031 907 0071), acts as the Responsible Party under the Protection of Personal Information Act (POPIA), Act 4 of 2013.

2. Personal Information We Collect

When you submit our consultation, appointment, or free SEO audit forms, or communicate with us via WhatsApp, phone, or email, we collect only the information necessary to respond to your enquiry and execute your project:

• Your full name, company/trading name, and town/province;
• Email address and telephone/WhatsApp contact number;
• Current website URL, brand guidelines, and project brief specifications;
• Billing and invoicing details required by the South African Revenue Service (SARS).

3. How We Use & Protect Your Data

Your information is used strictly to prepare quotations, deliver requested SEO audits, and manage active client web, branding, UI/UX, or print projects. We never sell, rent, or trade your personal details to third-party marketers. All form submissions are transmitted over HTTPS with HSTS, CSRF origin validation, and strict server-side sanitization.

4. Cookie Policy & Local Storage Consent

Our website uses minimal, high-speed browser storage to ensure optimal security and user experience:

• Essential Cookies & Storage: Stores your cookie consent preference (ada_cookie_consent) in your browser's local storage so the consent banner does not repeatedly interrupt your browsing, and protects form submissions against automated spam.
• Optional Preferences: If you select "Accept All Cookies", we may record anonymous page performance metrics to keep our Core Web Vitals fast across South African mobile and fibre networks. You can update your preference at any time using the Cookie Settings link in our website footer.

5. Data Retention & Third-Party Service Providers

Enquiry records are retained only for as long as necessary to fulfil the commercial purpose or comply with South African tax and corporate legislation. Where third-party infrastructure is required to fulfil your contract (such as .co.za domain registration, web hosting, or nationwide courier delivery), only the minimum required details are shared under strict confidentiality.

6. Your Rights Under POPIA

Under POPIA, you have the right to request access to, correction of, or deletion of any personal information we hold about you, or to object to its processing. Please email info@amazingdesignsagency.co.za or call 031 907 0071. You also have the right to lodge a complaint with the Information Regulator (South Africa) at inforeg@justice.gov.za. For service agreement rules, please review our Terms & Conditions.